HÄUFIG GESTELLTE FRAGEN
Wie kann ich meine E-Mail-Einstellungen aktualisieren?
Du kannst Dich für unseren Newsletter an- oder abmelden unter Mein Profil
Ist die Mitgliedschaft kostenlos?
Of course it is! We encourage you to sign up and join the community!
Wie lange dauert die Kontoaktivierung?
After signing up, you should be receiving the account activation e-mail within minutes.
Ich habe weder meinen Aktivierungscode noch mein Passwort erhalten.
If you didn't receive any e-mail after requesting your account info you can try requesting it again on the Forgot pass page, but in 99% of the cases your ISP, your company and their "spam" filters or policies are to blame. We absolutely don't recommend signing up from ISP's like AOL or Verizon for example. If you're not getting our e-mails please contact your ISP or the IT department at your company to fix the issue and have your account info sent again, or if it's not possible, contact us.
Ich kann mich nicht anmelden / Ich habe mein Passwort vergessen, was soll ich tun?
You can retrieve your username and password by typing your e-mail address on the Forgot pass page. After submitting the form you should receive your account information shortly. Please take a close look and try again. Make sure you have cookies enabled and your firewall settings are OK. If you don't receive your account information, please contact us. You'll probably need to change your e-mail address.
Wie kann ich meinen Benutzernamen / mein Passwort ändern?
Unfortunately you can't change your username. You can change your password at My account / Profile. Type the same new pass twice and it will be changed.
Sind diese Bilder wirklich kostenlos?
Yes, they are free as long as you stick to the rules in the Image license Agreement. Also, in some cases you may need to notify the artists about using the images and sometimes you need to give credit to them. You can see these restrictions under the image previews, right next to the Download button.
Kann ich diese Bilder verwenden für...
You can use the images for almost anything. Of course, there are some no-no's and restrictions. Please check the corresponding part of the Image license Agreement or read this more simple explanation.
Kann ich die Erlaubnis bekommen, Bild #xxxxx zu verwenden?
You need to get permission from the artist who uploaded it. Freeimages is only hosting the images. Click here to read more about getting permissions and contacting users.
Wie kann Ich nach einem bild nach seiner id-nummer suchen?
Fügen Sie die Datei-ID-Nummer nach dem letzten Schrägstrich in eine URL ein, die wie folgt aufgebaut ist: https://www.freeimages.com/photo/xxxxxxx und Sie gelangen auf die Asset-Vorschauseite.
Wie kann ich einen Künstler kontaktieren?
If you would like to contact one of the artists you can send a message either by clicking on the little mail icon beside the nickname of the artist or by clicking on the "Contact user" button on the top of the artists' profile page. Click here to read more about contacting users.
Ich habe einen Benutzer kontaktiert, aber keine Antwort erhalten. Kannst du helfen?
Please note that we have no control over the artists' images, e-mail accounts and response time so we cannot guarantee that all of them will get back to you in a timely manner or at all. We can't contact them for you.
Ich kann ein Foto, das ich heruntergeladen habe, nicht finden oder darf es nicht erneut ansehen.
We have no control over the images of our artists. They come and go. If it's not there any more, it has probably been deleted from the site. Always make a note of the artist's username when you download a file from our site so that you can contact the person later if there's an emergency.
Wenn ich versuche, eine Datei herunterzuladen, erhalte ich eine webpage.
When you click download, the high res photo appears in a HTML page. On Windows you can save them by right clicking on them and selecting Save as, while on Mac you can save them by CTRL - clicking on them and selecting Save as. If you use Internet Explorer and it wants to save a BMP file, please empty your browser cache and try again!
Haben Sie eine Lightbox- / Favoriten- funktion?
Indeed we do. Please go to Browse / Lightboxes to take a look. You need to be logged in to use it. Add your favourite images and users! More information here.
Wie lange dauert die Genehmigung meiner Bilder?
This may take a few hours / few days depending on how many images we have in the queue. The administrators checking your images are volunteers who do this in their free time. Thank you very much for your patience.
Warum wurden meine Bilder abgelehnt?
Photos are usually rejected due to excessive noise, blur, logos or trademarks etc. but there are a number of other reasons as well, and there are certain topics we don't like that much. If you want to know the rejection reason for a specific image just hover over the orange dot next to the image at My photos. You can learn more about upload rules here and we explain rejections here.
Kann ich meine Bilder auf freeimages verkaufen?
No, you can't. It's against the site spirit and it's not allowed by the Terms of use. If you'd like to earn money with your images you can iStockphoto. They accept photos, illustrations, audio, and footage as well!
Can I submit AI generated content?
We strictly disallow the submission of any content generated by AI models. Any entries created using AI generative models (such as Stable Diffusion, Dall-E 2, MidJourney, etc.) will be rejected, and any prior submissions that utilized such models will be removed. The reason for this policy is that there are still unanswered questions regarding the copyright of outputs from these models, as well as unresolved rights issues related to the underlying imagery and metadata used to train these models. However, we do welcome the submission of 3D renders and images edited with digital editing tools such as Photoshop, Illustrator, and similar software for modifying and creating imagery.